CUSTOMER SATISFACTION SURVEY Date Poll Arranger Name Company Name This poll has been issued in order to learn opinions of our customers on our company. Thank you for your time. Please make your evaluation by choosing the numbers that are mentioned under the questions. (1=Very bad, 2=Bad, 3= Neutral, 4= Good, 5=Very Good) How do you think of the duration of replies to your questions and requests with ILMOR? 12345 On what level do you think, our sales representative knows your company? 12345 What do you think of our sales representative’s attitude toward your company? 12345 Do you think the answers you get on the phone from the department responsible, are enough? 12345 What do you think of ILMOR’s service quality? 12345 What do you think of the quality of the items you buy from ILMOR? 12345 Are you satisfied with the conformity of deadlines? 12345 Are you satisfied with ILMOR’s after sale services? 12345 What do you think of ILMOR’s prices, when you compare it with the market? 12345 How do you evaluate your relations with ILMOR until now? 12345 Are you able to find a personnel who has enough knowledge and authority to answer you, when you call ILMOR on the phone? 12345 What do you think about the quality and usefulness of our own production raw materials? 12345 Expectations and suggestions: